Services to achieve your success

Keeping an eye on the big picture

Scitara’s lab integration services are rooted in a combination of deep scientific domain experience and technological know-how. Our global delivery model offers a complete DLX^TM platform solution, including the core DLX system deployment, the provisioning of connector technology, workflow requirements gathering, system configuration, validation for regulated environments and measurable post go live support… with the highest standards of quality, capability and compliance always top of mind.

Scientific and Technology Experts, Dedicated to Customer Success

• Discovery
• Workflow Requirements Analysis and Solutioning
• Creation of Workflow Orchestrations, Testing and Documentation
• ROI Analysis of the benefits of enhanced scientific productivity and compliance

KPI Based Program Management Governance Based on Industry Best Practices

• Key Success Metrics
• Project Planning
• Project Execution and Risk Management
• Monitoring & Reporting of Project Status
• Project Success and Value Analysis against Key Success Metrics

Optimized Infrastructure and Enterprise Solution Services

• Multi tenant or Single tenant deployment of DLX as an IPaaS solution
• Environment configuration, connector installation and administration
• IoT and Simple device integration into lab eco-systems
• Infrastructure trouble shooting and incident management.

Nimble, Agile & Scalable Use Case Discovery, Analysis and Orchestration solutions

• Endpoint integration with disparate instruments and enterprise informatics systems
• Customized orchestration solutioning
• Recommendations for workflow simplification and efficiency
• Integration of new instruments into lab eco-systems

Standard and Customized Validation Services

• Centrally Managed DLX QA environment for AWS IPaaS infrastructure qualification
• Adherence to Master Validation Plan
• Business requirements specifications
• Technical and Config specifications
• Installation Qualification/Operational Qualification/Performance Qualification Deliverables
• Change Control Management and Maintenance Procedures

Scitara Academy – On-demand Scitara DLX Training Platform

•  Key Learning Areas: 
  • Administration of the Scitara DLX Platform, including user management 
  • Development and configuration of Connections and Orchestrations 
  • Configuration of new instruments / endpoints 
• Foundation, Intermediate and Advanced Levels of DLX Certification
• Scitara Orchestration Library Access

DLX Centers of Excellence

• Dedicated Subject Matter Experts to accelerate platform delivery and adoption
• Diverse multi-faceted  skillsets to consult and deliver ongoing requirements.
• Service Level based Reporting on Incidents and Project Initiatives

Easily Accessible and Responsive Global Support Services

• Single point of contact for DLX system general queries, requests and issues.
• Quick response teams across global time zones
• User friendly incident tracking and reporting system to initiate support needs
• Requests can also be raised through email, chat or support request forms
• Lab Scientific and Technology Analysts provide quick and accurate resolution