Scitara is a global provider of laboratory-specific, cloud-based software solutions. We understand that the ever-evolving landscape of science-based industries requires round-the-clock support and assistance. That is why we have relentlessly pursued innovation by making numerous support options available to Scitara DLX™ platform users.

In this blog post, we will discuss all the ways in which Scitara supports its users for the ultimate self-help experience. We will explore how the introduction of Scitara Academy and other visionary components like the Scitara Help Center and Feature Request System have revolutionized the way our users problem-solve.

Scitara Help Center
Our Scitara Help Center is a treasure trove of resources that can help you excel with our platform. From fundamental concepts to advanced techniques, our knowledge base has something for everyone. You can also stay up-to-date on our application’s development with our release notes.

Knowledge at Your Fingertips
Based on the page currently displayed in DLX, our integrated help widget will automatically suggest articles relevant to the page displayed, ensuring that you can easily find exactly what you’re looking for.

Our Help Center is a meticulously curated collection of articles that cover the full spectrum of Scitara DLX usage. Whether you’re a beginner looking for fundamental concepts like Connector Overviews, or an experienced user looking for instruction on how to build simple Orchestration examples, our knowledge base will help you enhance your skills and harness the true potential of the Scitara DLX platform.

Scitara Academy
Scitara Academy is our on-demand DLX training platform designed to unlock your potential in key areas of expertise. Whether you are a seasoned professional in the administration field or a curious learner as a lab technician or scientist, Scitara Academy is here to empower you with invaluable knowledge and skills to conquer our product landscape with ease.

Scitara DLX certification offers two levels: Foundation and Specialist. The Foundation level certification provides an overview of DLX Connector and Orchestration technology, creating simple Orchestrations, and performing administrative and user management of the Scitara DLX Platform. The Specialist level certification covers Function Transforms, creating/modifying out-of-the-box (OOTB) Orchestrations provided via a continuously evolving Scitara Library containing code snippets, Visual Expression Editor, and configuring complex Orchestrations.

Administering the Scitara DLX Platform-User Management
Gain the upper hand in navigating the Scitara DLX platform with finesse. Our comprehensive User Management training equips you with the tools necessary to administer the platform, enabling you to streamline processes and maximize efficiency.

Configuring and Developing Connections and Orchestrations
Transform the way you work by harnessing the full potential of Connections and Orchestrations. Our immersive training program empowers you to configure and develop these integral components within the world of automation and integration. Witness and learn firsthand how Connection and Orchestration creation can revolutionize your workflow.

Staying Ahead with Compliance and Audit Trail Expertise
In our evolving landscape, compliance and audit trail knowledge are essential. Scitara Academy ensures you are equipped with the latest insights and techniques to navigate regulatory requirements of our platform seamlessly. Our specialized training gives you the confidence to tackle compliance challenges head-on, giving you a competitive edge.

The Scitara DLX Foundation Course and Level Certification provide a comprehensive overview of the DLX application and user administration. With our course you’ll learn how to configure Connections and create basic Orchestrations. Our step-by-step instructions and immersive tutorials empower you to master the DLX Core, enabling you to swiftly conquer major connections such as Microsoft 365 (Excel and OneDrive), Windows File System, Data Store, and more. Our live demonstrations and assessments will allow you to gain a comprehensive understanding of the platform. By the end of the course, you’ll be a DLX certified professional with the ability to self-serve.

Feature Requests
Are you seeking additional features that can take your Scitara DLX experience to new levels? With our Feature Request system, you can easily share your ideas and collaborate with fellow Scitara DLX users to promote feature enhancements.

At Scitara, we appreciate your creative ideas and understand the value they bring to enhancing our application.

Customer Support
Are you seeking advice or have an issue that needs customer support? Look no further than our very own Scitara Service team. Utilizing our ticketing system offers the following benefits:

  • Quicker resolution time: You can get your issues resolved faster. It allows customers to get in touch with customer support agents quickly and with ease, and it also allows agents to quickly access and respond to customer requests.
  • Support when you need it: Customers can get the help they need whenever they need it, regardless of geographic location. This is beneficial for those who have questions or problems outside of regular business hours.
  • Improved communication: Improved communication between you and our customer support team because it provides a clear and concise way for you to communicate any issues and also allows agents to track and manage those customer requests.

In this blog post, we have discussed the many ways in which Scitara supports its users. From the Scitara Help Center to the Scitara Academy, we offer a variety of resources to help users get the most out of our platform. We also have a dedicated customer support team that is available to help with any issues that may arise.

We believe that providing excellent support is essential to our success. We want our users to be able to get the help they need when they need it so that they can focus on their research and not on troubleshooting technical issues.

We are constantly working to improve our support offerings. If you have any suggestions, please feel free to contact us. We appreciate your feedback, and we are always looking for ways to improve our services.

If you are interested in learning more about Scitara’s support offerings, contact us today to discuss your lab automation needs.